Home Efficiency Forum 2017 Recap


Listed below are the available resources from each session presented at Home Efficiency Forum 2017.

    • Zero Energy, Zero Premium: Best Practices for Any Price Bracket

      Speakers

      • Ann Edminster, Design AVEnues LLC | View Bio
      • Ann Edminster

        Design AVEnues LLC

        Ann Edminster, M.Arch., is an international expert on sustainable residential construction and zero net energy. A principal developer of LEED for Homes, Ann authored Energy Free: Homes for a Small Planet, the award-winning guide to designing and building zero-energy homes. She consults on zero-energy initiatives throughout North America, served as a 2015 US DOE Solar Decathlon juror, and is a board member and the project director for the Net Zero Energy Coalition. She collaborates with building professionals, utilities, non-profits, supply chain clients, investors, public agencies, and homeowners to create leading-edge projects and advocate for zero-energy and low-carbon building solutions at all scales. 

      • Ryan Shanahan, Earth Advantage | View Bio
      • Ryan Shanahan

        Earth Advantage

        Ryan is a Senior Green Building Consultant at Earth Advantage. He is a Certified Passive House Consultant, one of three PHIUS+ Raters in the state of Oregon, a HERS Rater, and an ENERGY STAR Verifier. He guides homebuilders from the planning and design phase all the way through completion to ensure that they utilize best practices and achieve certification to Earth Advantage, ENERGY STAR, Water Sense, Indoor AirPLUS, LEED for Homes, or Passive House program standards. Before becoming a Green Building Consultant, Ryan was a Residential Field Rater and Builder Account Manager at Earth Advantage. He holds a Graduate Certificate in Sustainable Design from Boston Architectural College.

      Presentation Slides:

      Zero Energy, Zero Premium Part 1 Zero Energy Zero Premium Part 2 Zero Energy Zero Premium Part 3

      This session will present findings from the Net Zero Energy Coalition’s 2015 and 2016 inventories of residential zero-energy projects, including growth trends and drivers for zero net energy, as well as best practices identified by leading North American ZNE practitioners. Ann Edminster will describe processes pioneered and refined in demonstration projects sponsored by Pacific Gas & Electric Company. We’ll also discuss opportunities for affordable ZNE identified by Earth Advantage for Pacific Northwest climates.

      Mini-Solution Summit: Group Problem Solving

      Speakers

      • Bill Taylor , Advanced Energy | View Bio
      • Bill Taylor is a Certified Professional in Learning and Performance (CPLP) with 15 years of experience in meeting utilities program needs, and holds a Master’s degree in Education. As an instructional designer, Bill, possesses a keen ability to identify and minimize performance gaps by utilizing clear learning objectives, best practices in adult learning theory and various evaluation tactics.  He empathizes with utility needs through the eyes of a former utility program manager in charge of multiple innovative programs. Before joining the Advanced Energy team, Bill worked as a program manager in the energy efficiency services department of Puget Sound Energy in Washington State. Bill also managed a team of internal employees, third-party consultants and local government agencies to rebuild an environmental education curriculum serving 10,000 middle school students annually. Bill has been recognized by the community with the Outstanding Achievement in Energy Program Design Award (AESP), and the EPA’s Clean Air Excellence Award: Powerful Choices for the Environment.

      • Shaun Hassel, Advanced Energy | View Bio
      • Shaun Hassel

        Advanced Energy

        Shaun has over 12 years of experience providing training, facilitation and consulting services to national utility programs, conferences and private businesses, with a focus in the areas of construction best practices, program design and quality management. Shaun annually plans and develops curriculum, webinars and in-person training workshops for residential construction stakeholders, real estate professionals, appraisers and others. He has delivered dozens or trainings, spoken at numerous conferences and facilitated meetings involving anywhere from 5-50 participants.

      Presentation Slides:

      Mini-Solution Summit Handout

      Join us as we take a break from the day to day and dream a little.  In this session we will utilize an interactive, fast paced approach to solving complex problems. We’ll present a replicatable, yet always surprising approach to addressing challenges – which can apply directly to the construction and Rating industries. Using this process we’ll paint an ideal vision for the future and identify steps to transform the vision into reality.  

      Working with DHPs and other Variable Capacity Heat Pumps

      Speakers

      • Bruce Manclark, CLEAResult | View Bio
      • Bruce is a nationally recognized leader in residential energy efficiency technical training, implementation of conservation programs, quality control testing and consulting on energy efficiency. Bruce joined CLEAResult in 2012 after partnering on many programs. Bruce had previously owned an energy services company, Delta T, specializing in the implementation of residential energy conservation programs and services, energy audits and inspections and the delivery of technical training to energy auditors, inspectors, HVAC contractors and community college students.

      Presentation Slides:

      Working with DHPs and Other Variable Capacity Heat Pumps Presentation

      This course will review considerations for all "variable everything" heat pumps, including central standard systems, short-run ducted mini splits and the “traditional” DHP. We’ve overhauled and updated previous courses on designing, sizing, selecting and installing HVAC systems in general to focus on variable capacity heat pump products as they cross into high demand for both new construction and existing homes. Attendees will get key insights that are unique to variable capacity heat pumps and different climate zones in the Northwest.

      Residential New Construction Market Update

      Speakers

      • Dan Wildenhaus, CLEAResult | View Bio
      • As the Building Science Manager for CLEAResult, Dan has completely immersed in the discussion of what is required to create High Performance Buildings. Dan has over 22 years of experience working directly for both a contractor and a Rating company; performing energy audits & Ratings, weatherization repairs, consulting &analysis for private clients in both New Construction and the existing buildings market. After 15 years working directly in the field, Dan transitioned to the consulting side of the business, working for Fluid Market Strategies/CLEAResult. Dan currently provides staff management, Building Science consultation, QA/QC design, code evaluation, stimulating market channels, and training & presentation services for a variety of utility and Home Certification Programs across the country. 

      Presentation Slides:

      Residential New Construction Market Update Presentation

      Curious to hear what options and trends are emerging in the residential world today? Around the region? The nation? Participate in an interactive discussion with Dan Wildenhaus and featuring residential experts, YOU, in the audience, who will interact with Dan on the current state of programs in the residential energy efficiency market. 

      Net Zero from Two Views

      Speakers

      • Gary Heikkinen, PE , NW Natural | View Bio
      • Gary Heikkinen, PE

        NW Natural

        Sessions to be presented:

        Gary has been with NW Natural since 2011 and works with architects, engineers, and builders to provide technical assistance on natural gas equipment by providing design solutions, educating prospects on new technology and emphasizing energy efficiency. He is involved in the analysis for new product offerings, is involved in Code and Advisory Boards and act as NW Natural’s technical representative by presenting to industry forums.  He is the Chair of the Building Energy Codes and Standards Committee of the American Gas Association and has also recently started his term as a member of Oregon’s Building Codes Structures Board.  Prior to joining NW Natural, Gary spent 20 years in the HVAC industry with Trane and Carrier and also 15 years with Portland General Electric.

      • Drew Benado, Greenstone Homes | View Bio
      • Drew Benado

        Greenstone Homes

        Sessions to be presented:

        Drew Benado has twenty years of experience in land development, commercial and residential construction throughout the Northwest.  The last 12 years have been with Greenstone Homes in Liberty Lake, WA.  Drew received his bachelor's degree in Finance from the University of Idaho.  

      • Greg Davenport, Mitsubishi Electric | View Bio
      • Greg Davenport

        Mitsubishi Electric

        Sessions to be presented:

        Greg Davenport graduated from the University of Puget Sound and lives in the Seattle Washington area. He has worked for over six years with Applied Proactive Technologies in the Northwest Washington region on a Joint Utility ENERGY STAR Lighting program that targeted the single and multi-family residential markets. In early 2014, Greg joined Clearesult and worked on a NEEA High Performance Home Specification pilot program.  This program was designed to help builders embrace net zero ready building practices.  In 2015, he went to Asia with his partner who was teaching on a Fulbright post in Tokyo.  Greg was located in Nepal when the 2015 earthquake occurred, and stayed to do volunteer service work after the earthquake and ended up working on a non-profit contract project until early 2016. In 2016, Greg joined the Performance Construction Team at Mitsubishi Electric. The Mitsubishi Performance Construction Team helps promote energy efficient mini-split systems to the high performance residential construction market around the country.  Greg currently works with high performance builders in the Pacific Northwest.  

      • Krisann Parks, Pacific NW Reps. representing Lifebreath | View Bio
      • Krisann Parks

        Pacific NW Reps. representing Lifebreath

        Sessions to be presented:

        Krisann Parks holds a bachelor’s degree in Interior Design and Space Planning. She started her career in HVAC in 1982 with Honeywell Residential Division. Krisann is an advocate for efficient mechanical ventilation in homes and businesses, and in 2002 began working with Pacific NW Reps as outside sales person with emphasis on Lifebreath products. Her passion has led her to design an efficient and economical use of HRV/ERV with mini-splits, and she assists in the design of Lifebreath residential systems. Krisann uses her knowledge to teach HVAC contactors, builders, etc. at the Lifebreath Academy. 

      Presentation Slides:

      Net Zero from Two Views Presentation

      First, we’ll look at a case study project for Greenstone Homes in the Northwest that epitomizes the concept of partnership in delivery of energy efficiency. This project brought many stakeholders, such as the Rater, Mitsubishi, and Lifebreath together during the home-building process to achieve success. The presenters will showcase the home design, specifics and planned evaluation. 

      Second, NW Natural retained the Gas Technology Institute to perform a study comparing two identical homes using the USDOE’s common definition for Zero Energy Buildings in 2016. The study’s main objectives were to present market-appropriate building packages comparing first costs, operating costs, energy use, and CO2emissions for mixed-fuel and all-electric designs.

      Where's WALDO? (Winning Assets that Lead to Dependable Outcomes)

      Speakers

      • Dan Wildenhaus, CLEAResult | View Bio
      • As the Building Science Manager for CLEAResult, Dan has completely immersed in the discussion of what is required to create High Performance Buildings. Dan has over 22 years of experience working directly for both a contractor and a Rating company; performing energy audits & Ratings, weatherization repairs, consulting &analysis for private clients in both New Construction and the existing buildings market. After 15 years working directly in the field, Dan transitioned to the consulting side of the business, working for Fluid Market Strategies/CLEAResult. Dan currently provides staff management, Building Science consultation, QA/QC design, code evaluation, stimulating market channels, and training & presentation services for a variety of utility and Home Certification Programs across the country. 

      • Chrissi Antonopoulos, DOE Zero Energy Ready Home Program (PNNL) | View Bio
      • Chrissi Antonopoulos

        DOE Zero Energy Ready Home Program (PNNL)

        Chrissi Antonopoulos is an energy research scientist at the Pacific Northwest National Laboratory. She focuses on analysis of green building technology diffusion in the commercial building sector, valuation of energy efficient residential homes, and website development for federal energy efficient programs. Chrissi has lead research tasks focusing on code development for renewable energy technologies, and market forecasting of green building in the commercial sector. Chrissi has a B.S. in Business Administration and a Master's of Urban Studies with a focus on energy technologies and sustainable development, from Portland State University.

      Presentation Slides:

      Where's WALDO? Presentation

      This session will cover a number of Rater challenges, such as lack of specification, lack of supporting evidence and confusion over connection to code, then demonstrate what Northwest and national folks have available to help you do your job. 

      The Pulse of Multifamily

      Speakers

      • Dan Wildenhaus, CLEAResult | View Bio
      • As the Building Science Manager for CLEAResult, Dan has completely immersed in the discussion of what is required to create High Performance Buildings. Dan has over 22 years of experience working directly for both a contractor and a Rating company; performing energy audits & Ratings, weatherization repairs, consulting &analysis for private clients in both New Construction and the existing buildings market. After 15 years working directly in the field, Dan transitioned to the consulting side of the business, working for Fluid Market Strategies/CLEAResult. Dan currently provides staff management, Building Science consultation, QA/QC design, code evaluation, stimulating market channels, and training & presentation services for a variety of utility and Home Certification Programs across the country. 

      • Leah Missik, Built Green | View Bio
      • Leah Missik

        Built Green

        Sessions to be presented:

        Leah Missik is the Program Manager of Built Green. During her time at this position, Leah has overseen the continued growth of the program, conducted studies that received national media attention, and collaborated on the expansion of municipal and utility incentives for green building in the region. Leah is also a Senior Fellow of the Environmental Leadership Program and a participant in Leadership Tomorrow. Prior to managing Built Green, she worked for Tennessee Valley Authority as a Renewable Energy Analyst. She also completed a microfinance internship in Cusco, Peru and did community forestry management research in East Africa with the Kenya Forestry Research Institute while she was in graduate school. In addition to her work, Leah writes a travel blog and translates articles on environmentalism in Russia. Leah holds her MPA from Indiana University’s School of Public and Environmental Affairs, where she concentrated in Environmental Policy and International Affairs. Her B.A. is from Kenyon College.

      • Jess Kincaid, Bonneville Power Administration | View Bio
      • Jess Kincaid

        Bonneville Power Administration

        Sessions to be presented:

        Jess Kincaid manages residential energy efficiency programs for Bonneville Power Administration where she brings nearly two decades of experience in energy efficiency and demand response spanning policy, advocacy, program management, and hands-on delivery of retrofits. Jess has a Juris Doctor with a certificate in Environmental and Natural Resources Law from Lewis and Clark Law School as well as degrees in Political Science and Energy Management. She is an Association of Energy Engineers Certified Energy Manager and a Member of the Oregon State Bar.

      • Mekha Abraham, TRC | View Bio
      • Mekha Abraham

        TRC

        Sessions to be presented:

        Mekha Abraham is a Project Manager at TRC in their Energy Efficiency group. She has worked with clients including NYSERDA, Efficiency Maine, Northwest Energy Efficiency Alliance (NEEA), and Oregon Housing & Community Services Department to support the design and implementation of innovative residential energy efficiency programs and initiatives. Mekha is a graduate of Carnegie Mellon University where she earned a Bachelor of Architecture. With a background in architecture and building science, Mekha has a strong knowledge of building systems, technical analysis of energy data, and construction oversight. 

      • Thomas Anreise, CLEAResult | View Bio
      • Thomas Anreise

        CLEAResult

        Thomas is an accomplished technical specialist, project manager, and home builder with experience in high performance new construction consulting, pilot project management, energy modeling, multi-family audits, and home performance diagnostics. He has contributed to the design and implementation of several of the nation’s most progressive and influential building science and efficiency programs. His extensive background includes all aspects of design and construction, developing specifications and providing design consulting and technical training services.

      Presentation Slides:

      The Pulse of Multifamily Presentation

      Multifamily buildings offer remarkable opportunities, but the market is difficult to break into due to complexities in the market structure, energy code policy, and split incentives. This panel session will begin by sharing the findings of a multifamily market assessment conducted by NEEA. It will explore the barriers encountered while serving the multifamily market, along with regional opportunities to address these obstacles in the Northwest through collaboration efforts with key stakeholders. 

      Mythbusting Water Heating Opportunities

      Speakers

      • Mark Jerome, CLEAResult | View Bio
      • Mark offers more than 30 years of technical experience in the HVAC industry as the head service technician and owner/operator of a small HVAC contracting company. He is extensively involved in all aspects of the diagnosis and repair of residential and commercial heating and cooling systems. He is a voting member of the Regional Technical Forum and has been since 2007. Mark has provided well over 100 energy efficiency-related classroom trainings.

      Presentation Slides:

      Mythbusting Water Heating Opportunities Presentation

      Heat pump water heaters or tankless gas units? What the heck are these CO2 water heating units? Do I need structured plumbing layouts if I have WaterSense® fixtures? The water heating landscape is ever evolving, with new products and tools to help us quantify benefits. The problem is that we all have preconceived notions about what does and does not make a large difference. This session will address common misconceptions about heat pump water heaters, on-demand recirculation systems, routine maintenance, plumbing design, and more.

      Connected Thermostats: Smart and Sensible or Dumb and Dumber

      Speakers

      • Mark Jerome, CLEAResult | View Bio
      • Mark offers more than 30 years of technical experience in the HVAC industry as the head service technician and owner/operator of a small HVAC contracting company. He is extensively involved in all aspects of the diagnosis and repair of residential and commercial heating and cooling systems. He is a voting member of the Regional Technical Forum and has been since 2007. Mark has provided well over 100 energy efficiency-related classroom trainings.

      • Bruce Manclark, CLEAResult | View Bio
      • Bruce is a nationally recognized leader in residential energy efficiency technical training, implementation of conservation programs, quality control testing and consulting on energy efficiency. Bruce joined CLEAResult in 2012 after partnering on many programs. Bruce had previously owned an energy services company, Delta T, specializing in the implementation of residential energy conservation programs and services, energy audits and inspections and the delivery of technical training to energy auditors, inspectors, HVAC contractors and community college students.

      Presentation Slides:

      Connected Thermostats Presenetation

      Connected thermostats are the spear of the smart home invasion. Are they more than just another app? Do they save energy? Do they work with all systems? Can Raters and programs use the data stream for quality control purposes? These and other questions will be explored in this give and take session where names will be named.

      Selling the Value of Verification Services

      Speakers

      • Bill Taylor , Advanced Energy | View Bio
      • Bill Taylor is a Certified Professional in Learning and Performance (CPLP) with 15 years of experience in meeting utilities program needs, and holds a Master’s degree in Education. As an instructional designer, Bill, possesses a keen ability to identify and minimize performance gaps by utilizing clear learning objectives, best practices in adult learning theory and various evaluation tactics.  He empathizes with utility needs through the eyes of a former utility program manager in charge of multiple innovative programs. Before joining the Advanced Energy team, Bill worked as a program manager in the energy efficiency services department of Puget Sound Energy in Washington State. Bill also managed a team of internal employees, third-party consultants and local government agencies to rebuild an environmental education curriculum serving 10,000 middle school students annually. Bill has been recognized by the community with the Outstanding Achievement in Energy Program Design Award (AESP), and the EPA’s Clean Air Excellence Award: Powerful Choices for the Environment.

      Presentation Slides:

      Selling the Value of Verification Services Presentation

      We will define the benefits of third-party verification services from a builder’s perspective and agree on a list of typical builder profiles. We’ll explore ways to communicate value to builders with various priorities. Participants will leave with up to three value propositions for builders highlighting how their services create value.

      Energy Codes Update

      Speakers

      • Thomas Anreise, CLEAResult | View Bio
      • Thomas Anreise

        CLEAResult

        Thomas is an accomplished technical specialist, project manager, and home builder with experience in high performance new construction consulting, pilot project management, energy modeling, multi-family audits, and home performance diagnostics. He has contributed to the design and implementation of several of the nation’s most progressive and influential building science and efficiency programs. His extensive background includes all aspects of design and construction, developing specifications and providing design consulting and technical training services.

      Presentation Slides:

      Energy Codes Update Presentation

      As an architect of the new homes performance path and contributor to above-code program development for BetterBuiltNW, Energy Trust of Oregon’s EPS, and utilities throughout the region, Thomas Anreise will discuss the impacts of recent code changes, challenges and opportunities for both Raters and programs, and ideas in play for future code updates. 
      Join us for this exciting session and share your thoughts on creating effective codes and above code programs in the years ahead!

      Distributed Energy Resources

      Speakers

      • Dan Wildenhaus, CLEAResult | View Bio
      • As the Building Science Manager for CLEAResult, Dan has completely immersed in the discussion of what is required to create High Performance Buildings. Dan has over 22 years of experience working directly for both a contractor and a Rating company; performing energy audits & Ratings, weatherization repairs, consulting &analysis for private clients in both New Construction and the existing buildings market. After 15 years working directly in the field, Dan transitioned to the consulting side of the business, working for Fluid Market Strategies/CLEAResult. Dan currently provides staff management, Building Science consultation, QA/QC design, code evaluation, stimulating market channels, and training & presentation services for a variety of utility and Home Certification Programs across the country. 

      • Cameron Welch, CLEAResult | View Bio
      • Cameron Welch

        CLEAResult

        Sessions to be presented:

        Working with Energy Trust residential programs for almost 8 years, Cameron meets with home builders, subcontractors, verifiers and others to promote best practices in energy-efficient design and construction. Cameron continues to promote solar in the new construction marketplace, but also spends much of his time on job sites and in warehouses educating installers. Cameron loves to geek out about anything really (beer brewing, computers, fly fishing, e.g.), but has a special fondness for happy hours spent chatting about emerging technologies and the latest trends in energy efficiency.

      Presentation Slides:

      Distributed Energy Resources Presentation

      The construction industry has long focused on energy efficiency and renewables as a way to differentiate buildings, reduce operating expenses and provide a number of non-energy benefits to consumers. However, due to a variety of source energy and site usage trends, the need to shift loads and flatten load curves has become a real and pressing issue for utilities and municipalities. Enter the duck curve. 

      This session will look at how the imbalance between renewable production and peak demand may impact utility program design, incentives and product offerings where the benefits are primarily for the utility instead of the homeowners. We’ll look around the region at opportunities with solar PV, solar water heat, demand response programs, home batteries and electric vehicles.

      Behind the Construction Trailer: Builder Panel

      Speakers

      • Neil Grigsby, NEEA | View Bio
      • Neil Grigsby

        NEEA

        As the Senior Initiative Manager for the Residential Sector, Neil oversees NEEA's Efficient Homes Initiative, which encourages builders across the region to build more efficient homes using new technologies and building practices. His experience includes a degree in urban studies from the University of Washington, and in designing, planning, and implementing energy efficiency programs along with public outreach and education. Neil lives in Portland, and enjoys fishing, hiking, and snowboarding in Oregon's great outdoors.

      • Troy Johns, Urban NW Homes | View Bio
      • Troy Johns

        Urban NW Homes

        For over 20 years Troy Johns has been involved in the development of communities in the greater Portland area. Since 2007 Troy has been building Green homes in the Vancouver Area.  Troy’s company, Urban NW Homes, builds roughly 120 homes a year to the NGBS standard.  Urban Northwest’s contributions to the green building movement are as follows:         

        • Founder and Chairman of the Green building council of Vancouver under the BIA
        • (DC based) Home Innovation Research Labs, Board of Directors
        • Current NGBS chairman of the board
        • Consensus community board member for NGBS   

      • Joshua Salinger, Birdsmouth Construction | View Bio
      • Joshua Salinger

        Birdsmouth Construction

        Joshua Salinger is Founder and President of Birdsmouth Construction, a residential and small commercial building and design services company located in Portland OR. Josh graduated from the University of Wisconsin-Madison with a double major in Zoology and Conservation. In 2007 he started Birdsmouth Construction with the goal of designing and building beautiful, high performing homes that transform and improve the built environment. He has received certifications from Earth Advantage’s Sustainable Homes Professional course, and graduated from the Passive House Builders Training program administered by PHIUS. He also Vice President of Passive House Northwest, a regional trade group dedicated to the promotion of the Passive House concept. He lives in the Mt. Tabor neighborhood of Portland with his wife and 2 children. He enjoys playing guitar, cooking, bemoaning the inefficiency of his house, and making the world’s best cup of coffee. 

      • Mike Frey, Noyes Development Co. | View Bio
      • Mike Frey

        Noyes Development Co.

        After graduating from Washington State University in 2004, Mike got his hands dirty performing general labor for a home builder in Snohomish County.  The hard work and excitement of construction led him to pursue advancement within the industry.  In 2005 he moved to the Portland area and took an entry level position with Noyes Development Co. where he quickly moved up in the ranks.

        Eight months after starting with Noyes, Mike was given construction management responsibilities and began to fine-tune and rework the framework of the program.  During this season emphasis was placed on producing a clean and clockwork schedule, rigorous quality control measures, and superior levels of detail.  The program improved rapidly and gained a strong reputation among inspectors, contractors, realtors and buyers.

        In 2010, Mike began heavily researching the next steps for the program and the latest in building science.  After countless hours studying, Mike began to outline an updated approach to home construction based around some of his key values of durability, efficiency, sustainability, and occupant satisfaction and health.  With valuable input from trade and industry partners and the crucial support from Peter Noyes, Noyes Development Co. launched the new system which included Earth Advantage and ENERGY STAR certifications for every home beginning in 2011.  Soon every home was achieving Earth Advantage Platinum certification and performing at approximately 35% better than code. 

        During the following years, the reputation for quality from Mike and the Noyes team continued to grow, garnering awards from Earth Advantage Institute and the Home Builders Association.  Each award was a great honor, but with a firm commitment to producing top-performing homes, the work is never done.  Mike continues to study and dialog with others while brainstorming the next progressions in home construction.

      Presentation Slides:

      Behind the Construction Trailer Builder Panel Presentation

      This panel will engage builders on the motivations, tips for success and future considerations for building energy efficient and green. Our experts will share how a commitment to better building is a key part of their business. 

      Connecting Quality and Profitability

      Speakers

      • Shaun Hassel, Advanced Energy | View Bio
      • Shaun Hassel

        Advanced Energy

        Shaun has over 12 years of experience providing training, facilitation and consulting services to national utility programs, conferences and private businesses, with a focus in the areas of construction best practices, program design and quality management. Shaun annually plans and develops curriculum, webinars and in-person training workshops for residential construction stakeholders, real estate professionals, appraisers and others. He has delivered dozens or trainings, spoken at numerous conferences and facilitated meetings involving anywhere from 5-50 participants.

      Presentation Slides:

      Connecting Quality and Profitability Presentation

      What does an extra trip to the job-site cost a contractor? How much does a failed inspection cost a program? What are the true impacts – financial or otherwise – of a customer complaint? Working in small groups, we’ll explore the effects of common defects or inefficiencies experienced by contractors, builders, program implementers and funders in the context of contractor profitability, program cost-effectiveness and customer loyalty. 

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